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Cancellation Policy

Sometimes things just don’t work out as planned. Attached is information on cancellations & inclement weather. Please reach out with any questions!

Cancellation Policy for Charters

Standard Cancellation Policy: 48 hours notice to cancel or reschedule an appointment without penatly . No shows or cancellations within 48 hours will be charged for their appointment except in cases of severe weather. We are often booked solid and last minute cancellations take away boat time from others who could have gone out.

Weather Policy: Weather decisions are made 1 hour before appointments as the forecast can change frequently. If forecast expects severe weather at time of charter we will issue 100% refund or offer the option to reschedule. We still go out if it is cool or lightly raining and only close our operation temporarily for severe weather. 

Add Trip Protection at Checkout (+15 %) : 

Trip protection allows you to cancel up to 8pm the day before your booking for any reason and the full booking amount will be refunded. Trips cancelled the day of your booking will still receive a 50% refund with this option.

Kids Camp Cancellations & Weather:

Cancel or reschedule your kids camp reservation up to 48 hours before the start of camp without penalty. Within 48 hours of the start of camp no refunds will be issued for any reason. Weather decisions are made the morning of camp and we only cancel for sever weather concerns. If we need to cancel we will send out an email the morning of camp alerting parents. 

 

Food & Drink:

We keep bottled water onboard for guests. Guests are welcome to bring food & non alcoholic drinks onboard just please avoid foods that make a mess (BBQ, Cheetos, etc.).

Alcohol Policy for Charters per insurance regulations

Watersports Charters: No alcohol is permitted on watersports charters when guests will be in the water. 

Pontoon Charters: If guests will be swimming or tubing, no alcohol is permitted. If guests will be onboard and not in the water, feel free to byob. Also, feel free to leave the alcohol behind for the swimming/ tubing portion of your pontoon cruise & we can switch things over to a cocktail cruise for the last hour or so. Feel free to leave notes when booking or reach out to us for more detail.